Your Data 12vipon
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1What Information Do We Collect?

Under the 12vip Privacy Policy, we only collect the information needed to deliver the best possible service to you. Data is collected in two ways — information you provide directly, and information collected automatically.

Information provided directly: When you register, make a payment, or contact support on 12vip, the following information may be collected.

• Full name, date of birth, and gender
• Mobile number and email address
• Residential address and nationality
• National ID or passport number (for KYC verification)
• Payment method details (Mobile Banking, Nagad, Rocket account numbers)
• Messages sent via live chat or email

Automatically collected information: Certain information is collected automatically while you use the 12vip platform.

• IP Address & Device Information
• Browser type and operating system
• Login time and location
• Gaming & Betting Activity Logs
• Browsing behavior collected via cookies and web beacons

2How is data used?

12vip uses the information we collect for specific, limited purposes only. We never use your data unnecessarily or without good reason. The key uses are outlined below.

Under the 12vip Privacy Policy, your prior consent is required before your data is used for any marketing purpose. You can opt out of marketing communications at any time.

3Who is data shared with?

12vip does not sell your personal information. However, in certain limited circumstances, some data may be shared on a restricted basis.

• Payment Processors: Minimum necessary information is shared to process Mobile Banking, Nagad, or Rocket transactions.
• Game Providers: Only anonymized, game session-related data is shared with third-party game studios.
• Legal Authorities: We are required to provide information when complying with a court order or government directive.
• Licensing Authority: Information required for regular audits by the gaming license regulatory authority.
• Anti-Fraud Partners: Encrypted data exchange with specialized security agencies for fraud detection.

4Cookies & Tracking Technologies

12vip uses cookies and similar technologies on its website and app to keep the platform running smoothly and to personalize your experience.

• Essential Cookies: Maintaining login sessions and security verification are essential — the platform cannot function without them.
• Performance Cookies: Anonymous statistics collected to monitor page loading speed and errors.
• Functionality Cookies: Remembers your language preference, theme, and other settings.
• Analytics Cookies: To understand how the platform is being used — with your consent.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

5Our Data Protection Measures

Robust cybersecurity is at the core of the 12vip Privacy Policy. We use internationally recognized security technologies to ensure your data is protected to the highest standard.

• 256-bit AES encryption — for all data at rest.
• TLS 1.3 protocol — applied during data transmission.
• Two-factor authentication (2FA) — to secure your account.
• 24/7 automated anomaly detection system.
• Regular penetration testing and security audits.
• Physical access controls and backup systems at our data centers.
• Strict data privacy training for all staff.

6Your Data Rights

Under the 12vip Privacy Policy, you have full control over your personal data. We respect that right and are here to help you exercise it.

• Right of Access: You can find out exactly what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restriction of Processing: In certain cases, you can request that the processing of your data be restricted.
• Right to Portability: You can request a copy of your data in a structured, portable format.
• Right to Object: You may object to the use of your data for specific purposes.

To exercise any of these rights, please contact our support team. Requests are typically responded to within 30 days.

7How long is data retained?

12vip retains data only for as long as necessary. All data is kept while your account is active. After account closure, certain data may be retained for a defined period to meet legal requirements.

• Account data: 5 years after account closure (legal requirement).
• Transaction records: 7 years (as required by financial regulatory guidelines).
• KYC documents: 5 years (Anti-Money Laundering regulations).
• Gaming Log: 3 years.
• Support conversations: 2 years.
• Marketing consent records: 3 years after consent is withdrawn.

Once the designated retention period ends, data is securely deleted or anonymized.

8Child Protection & Minor Policy

12vip is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors.

• Age verification is mandatory at the time of registration.
• Any account suspected of belonging to a minor will be suspended immediately.
• If any minor's data is identified, it will be deleted immediately.
• Parents and guardians are encouraged to use parental controls on their own devices.

9Policy Changes & Updates

12vip may update this Privacy Policy from time to time — due to new legal requirements, technology changes, or service improvements. We will notify you before any significant changes take effect.

• Minor changes: the date at the top of the page will be updated.
• Moderate changes: a banner notification will be displayed on the platform.
• Major changes: you will be notified by email in advance and re-consent may be required.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

10Contact Us

If you have any questions about the 12vip Privacy Policy or would like to exercise your data rights, please contact our Data Protection Team.

• Email Us: [email protected]
• Live Chat: log in to the platform and click the support icon
• Please clearly state the nature of your request (e.g., data deletion / correction)
• Use your registered mobile number or email for identity verification